Terms of Service
OVERVIEW
This website is operated by Serenza London. Throughout the site, the terms “we”, “us”, and “our” refer to Serenza London. Serenza London provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any applicable laws in your jurisdiction, including copyright laws.
You must not transmit viruses, malicious code, or any destructive technology through the site.
A breach or violation of any of these Terms may result in the immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions across different networks or devices. Payment information is always encrypted during transmission.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without written permission from us.
SECTION 3 – ACCURACY OF INFORMATION
We do not guarantee that all information available on this website is accurate, complete, or current. The content on this site is provided for general information purposes only.
We reserve the right to modify the content of this site at any time but are not obligated to update any information.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES
Prices for our products may change without prior notice.
We reserve the right to modify, suspend, or discontinue any part of the Service without notice at any time.
We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products may be available exclusively online through our website.
These products may have limited quantities and are subject to return or exchange according to our Returns & Refund Policy.
We attempt to display product images and colors as accurately as possible, but we cannot guarantee that your device will display colors accurately.
We reserve the right to limit product sales to any person, geographic region, or jurisdiction.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us.
We may limit or cancel quantities purchased per person, household, or order. If we cancel or modify an order, we may attempt to notify you via email or phone number provided during checkout.
You agree to provide accurate and up-to-date purchase and account information for all purchases made on our site.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control or monitor.
You acknowledge that these tools are provided “as is” without any warranties. Your use of such tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Certain content or services available through our website may include materials from third parties.
We are not responsible for the content, accuracy, or policies of third-party websites. Please review their policies before engaging in any transactions.
SECTION 9 – USER COMMENTS AND FEEDBACK
If you submit comments, feedback, suggestions, or other materials to us, you agree that we may use, edit, publish, and distribute those materials without restriction.
We are not obligated to maintain comments in confidence, provide compensation, or respond to them.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct such errors and update information or cancel orders if necessary.
SECTION 12 – PROHIBITED USES
You are prohibited from using this website:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon intellectual property rights
- To harass, abuse, or harm others
- To submit false information
- To upload viruses or malicious code
- To collect personal information of others
- To spam, scrape, or crawl the website
We reserve the right to terminate your access to the Service if you violate these rules.
SECTION 13 – DISCLAIMER OF WARRANTIES
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” without warranties of any kind unless otherwise stated.
SECTION 14 – LIMITATION OF LIABILITY
Serenza London, including its employees, affiliates, partners, suppliers, and service providers, shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or products.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Serenza London, its affiliates, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or any applicable law.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 17 – TERMINATION
These Terms remain in effect unless terminated by either you or us.
We may terminate or suspend your access to our services immediately if you violate any part of these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms of Service, along with our policies posted on the website, constitute the entire agreement between you and Serenza London regarding your use of the website.
SECTION 19 – GOVERNING LAW
These Terms of Service and any related agreements shall be governed and interpreted in accordance with the consumer laws of United Kingdom, where our company is registered.
SECTION 20 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page.
Your continued use of the website following any updates constitutes acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
Shop name: Serenza London
Phone: +44 7447 388678
E-mail: info@serenzalondon.com
Customer Service Hours:
Monday To Friday: 9:00 AM - 5:00 PM (GMT)
Saturday & Sunday: 10:00 AM - 4:00 PM (GMT)
Response time: Within 24 hours (often sooner during business hours)
Company Name: Balance Limited
Company nr.: SC861492
Company Address: Summit House, 4 - 5 Mitchell Street, Edinburgh, United Kingdom, EH6 7BD