Payment Policy

At Serenza London, we prioritize the security and protection of your payment information. We use advanced security technologies to ensure that your online shopping experience is safe and reliable.

Secure Payment Processing

Our website uses Secure Sockets Layer (SSL) encryption (128-bit SSL Security) to protect sensitive information during transactions. SSL technology encrypts personal data such as payment details, passwords, and other confidential information, ensuring it cannot be accessed by unauthorized parties.

All payment forms on our website are protected with SSL encryption to keep your information secure.

Accepted Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa
  • Shop Pay

All transactions are processed securely through our trusted payment providers.

Currency

All prices displayed on our website are listed in GBP (£).

For additional details regarding order delivery and shipping timelines, please review our Shipping Policy.

PCI DSS Compliance

Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS). This security standard is designed to ensure that all businesses handling credit card information maintain a secure environment to reduce the risk of payment fraud.

Protection of Your Payment Information

For your security, Serenza London does not store or have access to your full card details.

Once your payment is completed, we can only view limited information such as:

  • Billing details
  • Shipping information
  • Order details
  • The last four digits of your payment card

Your full payment information remains securely processed by our payment provider.

Secure Checkout

You can confirm that your connection is secure by checking for:

  • A lock icon in your web browser
  • A website address beginning with https://

These indicators show that your connection is encrypted and secure.

Privacy Commitment

We respect your privacy and take the protection of your personal information seriously. We do not sell, rent, or share your personal data with third parties except when necessary to process payments, fulfill orders, or comply with legal obligations.

For more information about how your personal information is handled, please review our Privacy Policy.

Contact Information

Shop name: Serenza London
Phone: +44 7447 388678
E-mail: info@serenzalondon.com

Customer Service Hours:

Monday To Friday: 9:00 AM - 5:00 PM (GMT)
Saturday & Sunday: 10:00 AM - 4:00 PM (GMT)

Response time: Within 24 hours (often sooner during business hours)

Company Name: Balance Limited
Company nr.: SC861492
Company Address: Summit House, 4 - 5 Mitchell Street, Edinburgh, United Kingdom, EH6 7BD